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Conti Watersports does issue refunds.
If Activities are canceled due to weather conditions, full refunds will be issued automatically
We ask all of our customers to check-in 15 minutes before the departure time. If you arrive late and miss the departure time, your booking will then be considered as a “no show”. In this case, we will try our best to fit you in a later time that day upon availability. However, understand that we have a daily schedule, and if we are unable to find you a spot at a later time, rescheduling your booking to another day will be the another option.

Our certified staff members are the ones who will decide whether it is safe to operate the activity. They are constantly monitoring weather channels/radar apps and using their professional knowledge on whether they will perform the activity following the industry’s regulations in safe operation.

We reserve the right to reschedule upon weather conditions.
If the weather is not permitting to go out on the water, customers will be issued a credit/voucher. Vouchers do not expire and may be used towards any other activity that we offer.

If you wish to transfer your voucher to another member other then you, you will need to come in person to our facility and obtain approval by our management. Vouchers will need to physically be present to be redeemed. As mentioned above, our company has a strict “no refund policy” and will respect its policy.

For any additional questions or specific request, please email us at contiwater@gmail.com

We accept all types of payment methods(EUR, USD, GBP, PLN, TRY)EXCEPT:

-American Express is not accepted for any purchase done at our location.
-Only cards with Chip will be accepted.
-All cards must have a name printed on it matching the cardholders ID.
-Both Card and ID must be physically present.

Cardholder must be present at check-in with the card used at purchase along with a valid matching picture ID (driver’s license or passport). Those documents must be physically presented at check-in or booking will not be redeemable. Otherwise, we will need to receive a different form of payment, in order to provide a full refund towards the original cardholder.

Payers will be required to complete a payment authorization form prior to participating in any activities, card and photo ID will be kept on file. Payers will also be required to fill a completion invoice in acknowledgement that services were provided as described and activities were completed successfully.

Reservations can be done online or over the phone. If you do not want to wait but rather have a secured spot, reservations are the way to go! Once you have an activity reserved with us, your spot is guaranteed.

For large groups, reservations are highly recommended. Reservation will guarantee that you will not be split and be able to do each activity together as a group. We accept walk-ins as well; however, they might have to wait for the next available spots and will most likely be divided into smaller groups.

Walk-ins are meant for spontaneous thrill seekers! Whether you have planned a last-minute trip to Conti Watersport and did not have time to plan out your daily activities; or simply woke up feeling amazing and wanting to go have some fun on the water, we got you covered!

Conti watersports is open 7 days a week from 10 am until Sunset, all year long, upon weather conditions. We have daily departures for all activities every 30 – 60 minutes. Our large inventory of equipment and staff allows us to handle a high volume of customers daily.

We do our best to serve our demand promptly. However, we are in the water sports industry and unlike train stations, due to weather or equipment malfunction delays in departures may occur. We hope participants can understand that part of the industry. Both online bookings and walk-ins must be aware that delays may affect their departure time, please add some flexibility into your schedule when participating in our activities. Like any other watersports company, delays may occur, and refunds will have the same regulations as explained in our Refund/Cancellation Policy.

Our facility does provide bathrooms and changing rooms.

Our facility does not offer lockers, we do have some general storage space for our guest belongings, however it will not be locked and our management will not be responsible for any lost; stolen or damaged items. No personal items will be allowed to be carried on any of our activities apart from cell phones. Conti Watersports recommends to participant to come with the bare minimum items needed.